1. Purpose of Processing Personal Information

AM Solution processes personal information collected through the “Contact Us” service on its website for the following purposes. The collected personal information will not be used for any purposes other than those stated below.

• Verification of inquiry submission and identification of the individual
• Review of inquiry details and delivery of responses
• Conducting consultations and managing consultation history
• Providing service-related information and making necessary contact for business operations

2. Period of Processing and Retention of Personal Information

AM Solution processes and retains personal information within the retention period notified at the time of collection or within the period prescribed by applicable laws and regulations.

• Retention period: 2 years from the date the inquiry is received
• Upon expiration of the retention period or achievement of the processing purpose: The information will be destroyed without delay
• Exception: If retention is required under relevant laws and regulations, the information will be stored for the period specified by such laws and regulations

3. Rights of the Data Subject and How to Exercise Them

The data subject may exercise the following rights with respect to their personal information

1. Request access to personal information
2. Request correction of personal information
3. Request deletion of personal information
4. Request suspension of the processing of personal information

These rights may be exercised by submitting a request in writing, by phone, or by email. AM Solution will take action without delay in accordance with applicable laws and regulations.

4. Items of Personal Information Processed

AM Solution processes the following items of personal information through the “Contact Us” service.

1) Information collected when submitting an inquiry

• Required items: Inquiry type, name, company name, email address, phone number, purpose of inquiry, inquiry details
• Optional items: Attachments

2) Information regarding attachments

• Attachments may contain personal information; therefore, please be careful not to include any unnecessary personal information.
• Attachments are used solely for the purpose of processing the inquiry and providing a response.

5. Destruction of Personal Information

AM Solution destroys personal information without delay when the purpose of processing has been achieved or the retention period has expired.

1) Destruction procedure

• Information collected through inquiries is retained for a certain period in accordance with internal policies and applicable laws and regulations after the purpose of processing has been fulfilled, and is then destroyed.
• Unless required by law, such information is not used for any other purposes.

2) Destruction methods

• Electronic files: Deleted using methods that prevent recovery or restoration
• Paper documents: Shredded or incinerated

6. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

AM Solution may use cookies to improve the service usage environment.

1. Purpose of using cookies: Analysis of visit and usage patterns, service improvement, verification of secure access, etc.
2. How to install or refuse cookies: Users may refuse the storage of cookies through their web browser settings.
3. Impact of refusing cookies: Refusing to store cookies may result in limitations on the use of certain services.

7. Personal Information Protection Officer

AM Solution designates a Personal Information Protection Officer to oversee matters related to the processing of personal information and to handle inquiries and complaints regarding personal information.

1) Personal Information Protection Officer

• Name: Injeong Yun
• Position: Assistant Manager
• Contact information: 031-354-7083

2) Department in Charge of Personal Information Protection

• Department name: Management Support
• Person in charge: Injeong Yun
• Contact information: 031-354-7083

8. Changes to the Privacy Policy

This Privacy Policy shall take effect from the effective date. If there are any changes to its contents due to amendments to laws or internal policies, such changes will be announced in advance through the website.

• Effective date: January 20, 2026

9. Measures to Ensure the Security of Personal Information

In accordance with Article 29 of the Personal Information Protection Act, AM Solution implements the following technical, administrative, and physical measures to ensure the security of personal information.

1. Minimization and training of personnel handling personal information: Access to personal information is restricted to designated personnel only, and regular training on personal information protection is conducted.
2. Technical measures against hacking and malware: Security programs are installed and regularly inspected to prevent leakage or damage caused by hacking or malicious programs, and systems are operated in environments with controlled external access.
3. Encryption of personal information: Sensitive personal information is stored and managed in an encrypted form, and additional security measures are applied to transmission channels and files.
4. Retention and tamper-prevention of access logs: Access logs for personal information processing systems are retained and managed for a certain period, with security measures applied to prevent tampering or theft.
5. Access restrictions to personal information: Access rights to personal information processing systems are assigned according to roles, and unauthorized external access is controlled through intrusion prevention systems.

10. Remedies for Infringement of Data Subject’s Rights

If consultation or reporting is needed regarding personal information infringement, assistance can be obtained through the following organizations.

• Personal Information Infringement Report Center (KISA): 118 / privacy.kisa.or.kr
• Personal Information Dispute Mediation Committee: 1833-6972 / www.kopico.go.kr
• Supreme Prosecutors’ Office Cybercrime Report: 1301 / www.spo.go.kr
• Korean National Police Agency Cybercrime Report: 182 / ecrm.police.go.kr